Please note that we cannot accept a return if a product has been used or personalised in any way. In all other situations, we will deduct the costs of returning a product from the final refund, which will be made via the same payment means used for your original purchase.
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Where free delivery is included with a purchase, there are also no delivery costs if you decide to return a product. This must be done within 14 days from the date of delivery, using the same courier or shipping provider that delivered it to you.Īll our products are accompanied by a returns form, so simply complete this and follow the instructions to organise your return request. We always hope that our clients will be delighted with our products, but we understand that sometimes it may be necessary to return an item.
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Please note that all our products are supplied with detailed, easy-to-follow instructions which you can also download from our website. If you would like a personalised estimate, please contact our customer care team. For a more detailed explanation, please click here.
Once your order has been sent, we will send you an email with a tracking link so that you can monitor your delivery.įor bulkier items (tables, storage pieces, special editions, bathtubs and mirrors), delivery times may vary, based on the dimensions of the product and availability in our warehouse. Orders placed after midday (CET) Monday to Friday will be dispatched the following working day. We process all orders received for smaller items weighing less than 70 kg each morning (Monday to Friday) before midday (CET or UTC +1) and usually they will be dispatched the same day. Exposure to light, heat or damp may cause slight discolouration or minor adjustments in size, but this is entirely normal and shouldn’t be considered a defect.Īs a rule, all orders destined within Italy should arrive within 1-3 working days, whilst for countries within the EU the estimated delivery time is 2-6 working days and 8-10 for other destinations. Remember that wood is a natural material and can be delicate and photosensitive. Please avoid using detergents on wood and always dry it carefully after cleaning to prevent streaks or patches forming. If you are a particularly assiduous cleaner or you have difficulty removing a mark, you can use specialist stone cleaning products and, if to set your mind at rest you can periodically apply a new coat of sealant.įor cleaning stone, wood and metal, simply use a soft cloth with water or a neutral detergent. Please DO NOT use cleaners containing abrasive cleansers, ammonia, bleach, acid or even those “homemade remedies” made from lemon, vinegar and the like. The important thing is to act quickly before a substance is absorbed into the stone, as that is when it causes staining. The sealant acts as a temporary barrier that allows you to have a few hours between the moment a staining substance (for example, wine or coffee) comes into contact with the stone and the moment you wipe it off.
That said, please bear in mind that there is no sealer on the market that can make natural stone 100% stain proof, especially if you leave the staining agent on it for a prolonged period. This helps to preserve the product without compromising the wonderful natural look and feel of the stone. Since we do not like to paint the surface of our lovely stones with transparent paints or resins, we apply three coats of the highest possible level of protective sealant.
All our finished products leave our Tuscan premises pre-sealed.
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